About Us

our legacy
matters

Norel Service Company, Inc. has been a trusted name in fire and security systems for over 50 years. Our commitment to excellence and innovation has positioned us as a leader in life safety solutions across New England.
Integrity

Trusted in
Life Safety Solutions

As a local business, Norel Service Company is committed to providing exceptional fire and security systems tailored to your needs. Our dedication to quality and customer satisfaction sets us apart in the industry.
History

our journey through
the years

Norel has a rich history of innovation and excellence. Join us as we explore our key milestones.

1971

Founded by Thomas Norton, electrician, in Lincoln, MA.

1980

Hired to design and install a fire alarm system aboard the USS Constitution. Norel uses the famous frigate's master box number for its logo to give tribute to Norel’s first and oldest customer.

1986

Moved to South Boston in order to provide fire alarm & monitoring to Boston customers and immediate surrounding areas. 

1992

Purchased first building to handle Norel's expansion in Cambridge, MA.

2007

Growing number of employees and customers necessitates the move to larger offices in Waltham, MA.

2009

Norel acquires the National Fire & Security Company (Shrewsbury) and also becomes a distributor for Honeywell (Gamewell/FCI).

2011

Norel accomplishes its first million in sales.

2012

Norel acquires the Flagship Security Company (owner George Aguiar) & adds AES radios for the expansion of the alarm monitoring division.

2016

Norel is awarded Veteran Owned Small Business [VOSB] designation by the Small Business Administration [SBA] and held this honor through 2024. Norel garnered a spot on Boston Business Journal's Top 20 Largest Veteran-Owned Companies for many years.

2018

Norel collaborates with Autocall to become the 1st distributor to introduce and rollout Autocall's fire detection suite of products.

2018

Norel collaborates with Dan Chauvin to form NSG Life Safety [Norel Safety Group] as a sister company.

2018

Norel receives the distributorship award "Top Gun" from Autocall in 2018, 2019 and each year thereafter.

2021

The company celebrates its 50th year in business.

2023

Norel transitions leadership to George Aguiar who becomes President of Norel; Dan Chauvin and Thomas Norton remain acting members of the leadership team. A new and updated logo is adopted.

2024

To accommodate growth and the expanding operations team, Norel relocates to a more spacious facility in Littleton, MA with an eye towards the future.

Customer Testimonials

Property Manager

1 star2 star3 star4 star5 star

I just wanted to give props to the tech – Thomas who was dispatched to our plaza this past Friday to deal with the FA issues between our building and the next one. He was informative, kept me in the loop to keep the tenants in the know and worked with and was able to assist with the other tenant’s HVAC tech that was causing the issues with the repairs he was doing in their retail space. Just sharing some good news to start the week! Thomas made my work dealing with the tenants much easier with the updated info he kept me informed with.

Property Manager

1 star2 star3 star4 star5 star

I always reach a live person on the phone, no automation. I like that. On top of that, I get same-day service.”

Vice President, Facilities & Operations

1 star2 star3 star4 star5 star

I feel like they can make a lot happen, including addressing my last-minute requests.

Senior Project Manager

1 star2 star3 star4 star5 star

I wish to take this time to personally thank you and your team for NOREL’s outstanding performance on this project. You were always available, helped with all the twists and turns, and always went above and beyond to make this initiative a successful one. In this day and age, it’s refreshing to deal with such a professional. Your expertise was exceptional. Our team here sincerely hopes we can partner again in the near future.

Senior Regional Manager

1 star2 star3 star4 star5 star

I’ve been your partner for many years, and let me tell you – your entire team, office, and out in the field, are absolutely great to work with!

Careers

Job Openings

As a locally owned business, Norel Service Company is committed to providing exceptional fire and security systems tailored to your specific needs. Our dedication to quality and customer satisfaction sets us apart in the industry.
SALES REPRESENTATIVE: Monitoring, Fire Service, Fire Testing
SUMMARY: Sell contracts for our Monitoring, Fire Service, Fire Testing, and Parts services via follow-up on received leads and cold-calling prospective clients.

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Meets with prospects and clients and handles incoming calls to provide quotations for new business, renewals or changes.
  • Prepares proposals, quotations, and other sales documents.
  • Follows all required procedures to complete the sale, provides proper and accurate information to process the order and ensures that all necessary information is available.
  • Attends various trade shows to generate leads/business.
  • Maintains Expiration Lists in order to renew services as they come up.
  • Creates and maintains computer files and suspense for any needed follow-up action.
  • Processes new business, renewal, cancellation and changes.
  • Works to maintain high client retention and work to attain/exceed annual Sales goals.
  • Pursues a program of personal and professional development by attending seminars and classes in related field.
  • Performs any other related duties as required or assigned.
Looking for motivated self-starter

2-3 years industry experience preferred

In addition to our great reputation in the industry, we offer Competitive Wages, Health & Dental, 401K, Paid Vacation and Holidays, Personal/Sick days, Life Insurance, as well as a company vehicle depending on your duties.

get in touch
with us

See why we’re the leader in life safety solutions across the Northeast.
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800.828.FIRE

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  • Planning For Future